What Shipping Options Do You Offer?
Provide a Secure Delivery Location
We ship to the location that you provide as our system is automated. This should be a secure location where packages cannot be stolen. The US postal service only insures packages that have been destroyed or lost in their direct care. Do not expect for the US postal system to insure stolen packages once they have been delivered. Ageless Herbs does not file claims for stolen or lost packages.
Tracking Your Package
Our automated system will send an email directly to you at the time your order is placed with a link to track your package to the location directly from your order input. Check your junk/spam mail if you did not see this email. Ageless Herbs does not have information beyond the tracking information that you received. If your package is marked delivered, you will need to speak directly to your postal office or delivery person to find out exactly where the package was delivered.
Products are typically shipped out by us within 1-3 business days. Domestic orders are shipped USPS Priority mail and shipping times range from 2-6 days domestically, and 10 days to 2 weeks internationally. These are estimations and shipping times can take longer.
International First-Class Mail
Shipping times vary wildly from 2 week to 2 month shipping times depending on customs delays and local delivery situations.
Express shipping is 1-2 days to most U.S. locations, but is not guaranteed; you have to choose Express during your initial check out and pay the extra $15-20 for your package to be shipped Express. Using Express shipping only speeds up the shipping time; it may still take us up to 3 business days for us to get your order out. If you order multiple items with one or more of the items being back-ordered and pay for Express shipping, the back-order will ship Priority Mail.
We do not pad your international shipping costs or add any fees; the amount shown at checkout is the actual amount that it costs for us to ship your package through USPS International Priority Mail. We discontinued offering the more affordable First Class International shipping option as the service do not always use airmail and we were getting too many complaints of packages taking many weeks or months to arrive.
Where We Ship Internationally
We ship to a few international countries through USPS International Priority Mail Shipping that provide consistently secure delivery and tracking including Australia, NZ, Canada. We have suspended shipments to the EU as they imposed new tariff conditions and we are not set up with a VAT#. It can take 1-3 weeks for delivery for international priority packages depending on possible customs delays, and local delivery system delays. No powder formulas are shipped internationally; only teapills and topical products. It is up to you to make sure your country does not have restrictions on the herbs that you order.Some international customers are under the impression that we can track down their missing orders from the US; we cannot. We ship to the address entered at checkout, as the system is automated. Most developed countries are able to track shipments and deliveries competently, but it is up to you to follow the tracking information, respond to notifications that require you to pick up your package at a postal office, respond to and pay any taxes and duties due before the package arrives-duty calculator.
We only have the tracking information that you have been emailed; we do not have a magic phone number to call to find your package. You will automatically receive tracking information for your package by email when it is shipped. If you misplace the email, you can log in to your account to retrieve the tracking information. Please check your Spam folder before contacting us to track down a package.
Lost Shipments and Other Shipping Issues
Quite a few customers have the impression that we can make specification on their orders such as "leave the package with the neighbor if I am not home", or "leave the package at the side door"; we actually cannot. After speaking with a USPS representative, they made it clear that the person who is receiving a package must make arrangements locally with their postal person or post office locally. Luckily, shipments typically make it to their destination without incident. We only use Priority or Express so that the packages can be tracked and so that confirmation is made when the packages are delivered. If a package is confirmed delivered, the receiver must inquire with their postal person or local post office if they did not in fact receive the package; we have no power to track down packages from this end.
Shipping is automated from our end, so the shipment will be sent to the address that you specify at checkout. If you provide the wrong address, we will send an invoice for the correct address to re-ship the item after it returns. We cannot control how long it will take for a shipment to be sent back to us, but will immediately re-ship when it does. Because we are unable to accept returns as our Policy page clearly indicates, we cannot simply 'trade-out' the herbs and ship the items sooner than they are returned.
The USPS only insures packages that they have damages or lost; in 20 years of shipping we have never been able collect on shipping insurance. There is no insurance for stolen packages as it is up to the person ordering products to provide a secure address for delivery.