What Are Your Policies?
Take a Photo of Damaged or Wrong Product Shipped Immediately
Email your photo to info @ agelessherbs.com and we will send a prepaid shipping label to you for an easy return and replacement.
No Exchanges or Returns On Ageless Herbs® or Holistic Dog Supplements
Any returned supplements are destroyed. If we were dealing with clothing or widgets, returns would not be an issue; however, herb formulas to be consumed are a different story. We would not be comfortable shipping a product to you that has been out of our control; therefore, we are unable to issue refunds or exchanges of opened or unopened bottles of herbs.
We do not offer a "money-back" guarantee. We provide high quality herb formulas as described. We cannot guarantee that herbs will work the way you are hoping any more than your pharmacist can guarantee that a pharmaceutical will work for you, or accept returned medications.
Our formulas contain only herbs that have been consumed safely for hundreds, if not thousands of years; however, we cannot guarantee that they will agree with you or that you do not have an allergy, intolerance, or sensitivity to any of our remedies.
Topical Remedies Returns
We accept returns of un-opened undamaged topical products for 15 days from the date of purchase. Buyer must pay shipping in both directions. Any products purchased in bulk will incur a 20% restocking fee if returned. Any purchase of products "on sale" is final.
Quality and Purity-Our Pledge!
Our supplements are completely vegan/vegetarian and contain no animal products. We use all certified organic herbs in our supplements. Ageless herbs never contain fillers, additives, dyes, or shortcuts. We start with the very best herbs to bring you a finished product of unsurpassed quality. Our pure herbs are combined with certified organic whole rice flour as a binder and pressed into small traditional tea pills before being roasted with low heat methods. Whole rice flour is used to form these compressed tablets because very few people have allergic reactions to rice flour compared to other possible binders.
Small Batch Production
Our authentic topicals are made with real botanicals and pure essential oils and can be messy. Our traditional pure teapills don't have the look of mass-produced botanical medicines; they are traditionally hand crafted solid tea pills made in small batches. We start with whole certified organic herbs inspected by a qualified herbalist to insure proper identification. We have chosen not to polish the tea pills; after much debate, the aesthetic attributes of polished pills did not out-way the fact that polishing would require sugar, talc, or other undesirable ingredients. Because we work with authentic preparation methods, tea pills occasionally contain stems and fibers, and can have irregular shapes.
Safety in Chinese Herbs
There are well-founded concerns about Chinese herbal supplements and contaminants; this is one of the reasons that Ageless Herbs® formulas were created. Our certified organic herbs that are not grown on our herb farm are tested for heavy metals, pesticide residue and microbial contamination in the U.S. Ageless Herbs® supplements formulas are only sold on our website. We do not wholesale our herbs to stores or online companies; therefore, the freshness and purity of any formula bought from an unauthorized source cannot be guaranteed by us.
The herb formulas listed are generally safely used as directed. These formulas are not intended for pregnant or nursing mothers unless specifically indicated by your health care professional. Healthy people do not typically have an allergic reaction to these all-natural products, however, anyone can develop an allergy to herbs. If you are highly allergic and reactive to plants, pollen, mushroom spores, or foods, it is recommended that you undergo NAET.com treatments before proceeding with any herbal therapy.
We do not advocate our formulas for pregnant or nursing women.
It is challenging to produce 100% organic Chinese formulas. Because of this, the contents of a particular formula may need to be changed from time to time, but the basic intent of the formulas will remain the same.
We do not sell or share any mailing lists or personal emails collected on this site with anyone else. We do mail a monthly educational newsletter to our mailing list that includes an easy opt-out option if you would like to be removed from our mailing list.